Question 1

What is Cargopilot?

Accepted Answer

Cargopilot is a modular, extensible supply chain and automation platform. It harmonises data across the software you already use, lets you build custom workflows and automations on top of it, and is purpose-built for eCommerce, retail, manufacturing, and logistics operations.

Question 2

What problems does Cargopilot solve for retailers and eCommerce?

Accepted Answer

Cargopilot orchestrates and automates the workflows behind order, customer, product, supplier, inventory, and fulfilment management. That includes location-based inventory tracking, purchase order management, bill of materials, and connecting you to our expanding fulfilment network for instant delivery quotations.

Question 3

What problems does Cargopilot solve for logistics companies?

Accepted Answer

Cargopilot connects logistics providers with eCommerce businesses looking for delivery solutions, and automates the operational work in between. It can handle quotation generation, customer support channels, route planning, stock transfers between locations, and more.

Question 4

What problems does Cargopilot solve for manufacturers?

Accepted Answer

For manufacturers, Cargopilot ties production to demand. Bill-of-materials management with cost roll-ups, component-level stock tracking, and automated purchase orders mean you can plan procurement against forecasted demand and keep accurate landed costs as inputs change.

Question 5

What problems does Cargopilot solve for larger enterprises?

Accepted Answer

Cargopilot addresses operational complexity at scale: visibility gaps across multiple locations, fragmented systems, multi-jurisdiction compliance, and the need for documented, auditable processes. Master/sub-business data inheritance gives franchise and multi-branch organisations centralised catalogue management, location-scoped pricing, and consolidated inventory visibility while keeping local transactional independence.

Question 6

Who is Cargopilot for?

Accepted Answer

Businesses of any size in logistics, retail, manufacturing, or online commerce that want to automate parts of their fulfilment, support, and reporting processes. Typical users include logistics managers, eCommerce owners, CTOs, operations and warehouse managers, and franchise operators.

Question 7

Can I generate waybills and shipping labels for my business?

Accepted Answer

Yes. Cargopilot supports ZPL (Zebra) label printing with custom templates, and can generate carrier waybills automatically as part of a fulfilment workflow. We support a combination of on-site and cloud-based printing depending on your requirements; the most common setup is on-site printing with Zebra printers at 300 DPI.

Question 8

Can I get instant delivery rate quotations across carriers?

Accepted Answer

Yes. Cargopilot connects to major international carriers like UPS, DHL, and FedEx as well as an expanding network of local and regional carriers, returning rate-card quotations you can present or auto-select. You can also onboard your own logistics network and quote against your own rate cards.

Question 9

The logistics provider or carrier I want to use isn't listed. Can you still support it?

Accepted Answer

No problem. We've built custom logistics integrations for several customers and can accommodate yours as a custom module. If our team thinks the integration could benefit other customers, we implement it at no additional cost.

Question 10

Can Cargopilot handle more than parcels?

Accepted Answer

Yes. Beyond parcels, Cargopilot supports pallet and container shipments and the multi-location operations that come with them. This makes it suitable for wholesale, distribution, and freight-forwarding scenarios that pure parcel platforms don't cover.

Question 11

Can I automate route planning and stock transfers between locations?

Accepted Answer

Yes. Cargopilot supports inter-location stock transfers and internal ordering for franchise and multi-branch operations, and route planning can be configured or automated for logistics providers. These are typically set up as out-of-the-box configuration, with custom workflows for anything specific to your operation.

Question 12

Can I capture IoT or telemetry data into Cargopilot?

Accepted Answer

Yes. Because nearly every operation is accessible via the API and the platform is event-driven, telemetry and IoT inputs (such as temperature, location, or device readings) can be ingested and used to trigger workflows. This is usually configured as a custom integration or module to fit your hardware.

Question 13

Can I migrate from WooCommerce to Shopify, or between platforms?

Accepted Answer

Yes. Cargopilot performs zero-downtime data migration of products, customers, and orders between supported platforms, with no data loss. Your store keeps running while we move and reconcile the data, so you're not locked into any single eCommerce platform.

Question 14

How does onboarding work?

Accepted Answer

We start with a discovery call to understand your processes, then document requirements and map use cases. If custom development is needed we provide a proposal. After plan selection we configure integrations, run testing, and provide training and go-live support.

Question 15

Will I lose historical data when I onboard?

Accepted Answer

No. Existing products, customers, and order history are migrated into Cargopilot intact, and inventory movements carry full audit trails from the point of import. You keep a complete record rather than starting from a blank slate.

Question 16

How long does onboarding typically take?

Accepted Answer

It depends on the number of integrations and how much custom work is involved. A standard configuration with a couple of integrations can be live quickly, while migrations and bespoke workflows are scoped during discovery so you have a clear timeline before committing.

Question 17

Do you help configure my workflows during onboarding?

Accepted Answer

Yes. Our consultants help map your current processes to Cargopilot during onboarding and can build the initial workflows and automations for you. For anything that should become a permanent part of your operation, they'll recommend a fit rather than leaving you to assemble it alone.

Question 18

Can I automate purchase orders and PO consolidation from my suppliers?

Accepted Answer

Yes. Cargopilot can generate purchase orders automatically when stock reaches reorder thresholds, consolidate and group line items per supplier, and route them through approval workflows before sending. Goods received notes then reconcile what actually arrives.

Question 19

Can I automate sending customers quotations via email?

Accepted Answer

Yes. This is usually configured as a custom workflow that triggers on the right event and emails a quotation automatically. If it's central to how you operate, speak to our consultants about a permanent solution tailored to your needs.

Question 20

Can I automate returns processing?

Accepted Answer

Yes. Returns can be handled as a workflow that restocks inventory, updates the order, and notifies the customer and accounting system. It's typically set up out of the box and then extended with a custom workflow for any rules specific to your business.

Question 21

How does workflow extensibility work?

Accepted Answer

Cargopilot is an event-driven orchestration platform. Most events it publishes can be subscribed to and extended using workflow tools like N8N, Power Automate, Zapier, or custom webhooks, so you can build or extend almost any business process without changing the core product.

Question 22

Can I build AI-enabled workflows?

Accepted Answer

Yes. With workflow integrations like N8N you can build AI-enabled automations for marketing content generation, reporting and insights, customer support, anomaly detection on delivery exceptions, and predictive stock replenishment suggestions.

Question 23

Can I enforce approval and governance rules in my processes?

Accepted Answer

Yes. Approval workflows (for example on purchase orders) and workflow-enforced governance rules let you require sign-off and keep auditable records. These can be configured out of the box or extended as custom workflows for stricter controls.

Question 24

What eCommerce platforms are supported?

Accepted Answer

Shopify, Wix, WooCommerce, SquareSpace, and BigCommerce are supported, with product, order, customer, and fulfilment tracking sync.

Question 25

What accounting software integrations are available?

Accepted Answer

Xero, Zoho Books, Intuit QuickBooks, and SAGE Cloud are available out of the box, with SAGE Evolution via consulting services. These support product sync (including BOM cost data), customer sync, invoice generation, and ledger synchronisation.

Question 26

The integration I need isn't listed. Can you add it?

Accepted Answer

Yes. If a required integration isn't listed, it can almost always be introduced as a custom module via Cargopilot consulting services. Nearly every operation within the platform is accessible via an extensive API, which makes custom integrations straightforward.

Question 27

Can I connect my own BI tool to Cargopilot?

Accepted Answer

Yes. Because your data is accessible via the API (and via direct access on self-hosted deployments), you can connect tools like Power BI, Metabase, or Looker to build your own dashboards and reports on top of Cargopilot data.

Question 28

Can I build a custom module for my specific operation?

Accepted Answer

Yes. Beyond configuration and workflows, our team builds custom modules for needs that don't fit existing functionality, such as a bespoke carrier or an industry-specific process. Speak to our consultants about scoping a permanent module that fits your business.

Question 29

How extensive is the API?

Accepted Answer

Nearly every operation within Cargopilot is exposed through the API, and the platform publishes events you can subscribe to. There's no API rate limiting applied, so you can drive the platform programmatically and integrate it deeply with your own systems.

Question 30

Do I own my data?

Accepted Answer

Absolutely. With Cargopilot you have access to your products, customers, reports, and workflow data from a single dashboard. You can export all of it, access it via API, and migrate between supported integrations without being locked in.

Question 31

Can I get a copy of all my data on request?

Accepted Answer

Yes. You can export your full dataset at any time, and you can request a complete copy of your data from our team. Cargopilot is built around data portability, not lock-in.

Question 32

Can I self-host Cargopilot for data sovereignty?

Accepted Answer

Yes. Self-hosted deployment is available on the Enterprise plan for organisations with data sovereignty or specific infrastructure requirements, keeping your data within your own environment.

Question 33

Can I ask my data questions in plain language?

Accepted Answer

Yes. Cargopilot's AI Studio lets you query your own data in plain language and get back answers, inline reports, and visualisations, without writing SQL or building a dashboard first.

Question 34

How is my data isolated from other customers?

Accepted Answer

Each organisation's business data lives in its own isolated schema, separate from identity and routing data. Combined with self-hosted options on Enterprise, this gives you strong tenant isolation and clear control over where your data resides.

Question 35

Can Cargopilot forecast demand for my products?

Accepted Answer

Yes. Cargopilot produces demand forecasts that can feed procurement directly, so reorder thresholds and automated purchase orders reflect expected demand rather than guesswork. Forecasts can also inform replenishment suggestions across locations.

Question 36

Can forecasts drive my purchasing automatically?

Accepted Answer

Yes. Forecasted demand can feed your reorder logic so purchase orders are generated at the right quantities and times, then grouped per supplier and sent through approval workflows. This closes the loop between planning and procurement.

Question 37

Can I ask questions about my business in plain language?

Accepted Answer

Yes. AI Studio lets you chat with Cargopilot and your own data, returning answers with inline reports and visualisations. It's designed so operators can get insight without needing an analyst to build a report first.

Question 38

Can I detect anomalies and exceptions automatically?

Accepted Answer

Yes. Using AI-enabled workflows you can flag delivery exceptions, unusual orders, or stock anomalies and trigger follow-up actions automatically. These are typically configured as workflows so you decide what counts as an exception and what happens next.

Question 39

Does AI Studio replace my analysts or BI tools?

Accepted Answer

No, it complements them. AI Studio gives operators fast, conversational access to their data, while you can still connect dedicated BI tools like Power BI or Metabase via the API for deeper, governed reporting.

Question 40

Is there a free trial?

Accepted Answer

Yes. If you're interested in a free trial or a discounted version of the product, reach out to us and we'll see what we can arrange based on your requirements.

Question 41

What's included in each plan?

Accepted Answer

Starter includes the core platform: up to 2,500 orders/month, 3 integrations, 10 team members, inventory management, purchase orders, stock transfers, BOMs, price lists, the workflow builder, AI Studio chat, and full API access. Advanced modules are priced separately: Cargopilot Planner (forecasting), the AI Autopilot, and the data warehouse pipeline. Enterprise adds unlimited scale, self-hosted deployment, dedicated support, and custom SLAs.

Question 42

Do I get API access?

Accepted Answer

Yes. Full API access is included on both the Starter and Enterprise plans, and there is no API rate limiting applied.

Question 43

Can I self-host Cargopilot?

Accepted Answer

Yes. Self-hosted deployment is available on the Enterprise plan for organisations with data sovereignty or specific infrastructure requirements.

Question 44

Which countries and currencies are supported?

Accepted Answer

Cargopilot offers services in South Africa, The Netherlands, the UK, Germany, Belgium, and the US, with support for EUR, GBP, USD, and ZAR. Additional countries can be added on request.

Question 45

Can I pay for custom development instead of doing it myself?

Accepted Answer

Yes. Our consulting services cover custom integrations, modules, and workflows. If a capability is core to your operation, our consultants can scope and build a permanent solution rather than leaving it to you to maintain.

Question 46

Is Cargopilot GDPR compliant?

Accepted Answer

Yes. Cargopilot provides GDPR-compliant data handling with full data export, data portability between platforms, and self-hosted deployment options for data sovereignty requirements.

Question 47

Can I generate HS codes for customs?

Accepted Answer

Yes. Cargopilot includes HS Code management for customs compliance, and code generation can be configured into your product and shipping workflows so international shipments carry the right classifications.

Question 48

What compliance features are available?

Accepted Answer

Multi-jurisdiction tax support (VAT and Sales Tax), HS Code management, full audit trails for inventory movements and price changes, purchase order approval workflows, and workflow-enforced governance rules. Self-hosted options support data residency requirements.

Question 49

Can I produce ESG or sustainability reporting?

Accepted Answer

Yes. Because shipment, carrier, and operational data flows through Cargopilot, it can feed ESG and sustainability reporting, either through built-in reports or by connecting your own BI tool via the API. Specific metrics can be set up as a custom workflow.

Question 50

How do you handle audit trails and accountability?

Accepted Answer

Inventory movements and price changes are recorded with full audit trails, and approval workflows capture who signed off on what. This gives you documented, auditable processes for compliance and internal governance.

Question 51

Where is my data hosted, and can I keep it in my own region?

Accepted Answer

Cloud deployments keep your business data isolated per organisation, and Enterprise self-hosted deployments let you run Cargopilot within your own infrastructure to meet data residency requirements in your region.

Questions & Answers

General

Shipping & Logistics

Migrations & Onboarding

Automation & Workflows

Integrations & Extensibility

Data & Ownership

AI & Forecasting

Pricing & Plans

Security & Compliance

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